https://lisa-eichorn.com/early-enterprise-software daily 0.75 2018-08-10 https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1464936973714-MRW487JZYBXTBTQOJ16O/fluff.jpg IBM Pervasive Computing & Lotus Product Design https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1461834526004-9PQJMI858V1VG7IPPXS3/wbse+drill+down+on+objective.png IBM Pervasive Computing & Lotus Product Design https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1461834530251-RVKAZKHKMJ65YEZF2UHR/wbse+scorecard+exception+sm.png IBM Pervasive Computing & Lotus Product Design - Workplace for Business Strategy Execution (WBSE): Managing by Exception (2004) WBSE is a web application that enabled corporations to align the entire organization on their corporate strategic objectives. A key component was this map that dynamically draws related, business objectives via animation. Through this visualization, it's quick and easy for the Executive user to determine if they are on track to meet their corporate strategic objectives or if there are problems that require immediate attention. This application was a huge success, generating tremendous revenue and resulted in the creation of a new category of products. Managing by exception, this map displays the culprit of the yellow status allowing the user to take immediate action to get their employee back on track, aligned and returned to a green status. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1461834530196-U63QRYSLSLQBL6A95HK7/wbse+objective+alerts.png IBM Pervasive Computing & Lotus Product Design - Workplace for Business Strategy and Execution (2004) As a product design principal, I led a multidisciplinary team of UX designers, visual designers, usability engineers, user researchers, technical writers and project managers to design and develop a new web application built on top of WebSphere Portal. Drove design from product concept to implementation by working with executives, architect, development, marketing and management. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1461834534991-OG8YKHB153Z3UI3ZPN2D/wbse+set+objective+targets.png IBM Pervasive Computing & Lotus Product Design - WBSE: Targets and Milestones Wizard (2004) This wizard helped novice users get started in setting their objectives, targets and thresholds. This work resulted in a US Patent for Graphically Manipulating a Database. As points (targets, thresholds) are moved on the chart, the values in the database are dynamically updated (vs. updating the data in the backend). https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1466389284060-OJ7TP4OLZF2D6VETSBOM/wbse+heatmap+copy.png IBM Pervasive Computing & Lotus Product Design - WBSE: Alternate Scorecard (2004) Users were provided with an alternate scorecard design. This visualization allowed the user to manage their business by exception and at a glance. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1461834525048-UXYACK4ZTQBSJNBUCFK1/wbcr+getting+started.png IBM Pervasive Computing & Lotus Product Design - Workplace for Business Controls and Reporting (WBCR, 2005) The WBCR application enabled corporations to document, assess and monitor their internal business controls framework in order to maintain SOX (Sarbanes - Oxley Act) compliance. This was a friendly, Getting Started page. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1461834521889-L6456M7AAJDY8M11FNJ1/wbcr+after.PNG IBM Pervasive Computing & Lotus Product Design - Workplace for Business Controls and Reporting (2005) Having a knack for solving complex design problems, this project was re-assigned to my team after the first team was unable to deliver a usable design solution. I led my team of product designers, visual designers, human factors engineers, software engineers and information developers (technical writers) to successfully deliver an implemented design solution in record time. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1466388987787-GS87TACZH5FCSOZRIMLV/notes8+icon+worksheet+and+inline2.png IBM Pervasive Computing & Lotus Product Design - Notes 8: Visual Language and Iconography (2008) Directed design and development of visual language and iconography for this enterprise mail application and its "sister" products. Worked with internal design teams, external design agency, usability engineers and legal team to deliver set of 900+ approved icons on schedule. The external agency attributed the process I developed and my project management skills to its success referring me to as the "Best Designer and Project Manager" they had ever worked with. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1461837204409-8A08ED1G1K80L6EJFNSH/lwm2.png IBM Pervasive Computing & Lotus Product Design - On-boarding application concept (2007) Developed a new UX design for an HR application to on-board new employees. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1461837235689-BS4KIRIF4TGMGQF424IV/lwm3.png IBM Pervasive Computing & Lotus Product Design - On-boarding application concept (2007) The information was displayed in a sliding drawer, so it was there when the user needed it and gone when they didn’t. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1465789341375-R72O42OE42EOSWWWELJ8/jk+enterprise+screens.png IBM Pervasive Computing & Lotus Product Design - SOA Technical Demo (2007) This multi-million dollar proof of concept utilized live, working code and mainframe systems to demonstrate the sophisticated technical capabilities of Systems Oriented Architecture. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1466395853924-T97ZWELTAWMZ6IE265YF/xscale+mobile+device3+copy.png IBM Pervasive Computing & Lotus Product Design - Personal Digital Assistant (2001) Designed an early, iPAQ mobile device with an innovative UI.   https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1461835751178-14CQ7FYQ5BM5CHL59MEH/iad+corporate.png IBM Pervasive Computing & Lotus Product Design - Internet Appliance Device for IBM Pervasive Computing (2000) Designed the user experience for multiple personas each with their own theme. This is the Corporate User experience. This work was an enormous success. It resulted in a lucrative contract and was presented to the IBM CEO and Board of Directors. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1466398926890-Q6DHIYG0KHD2E7GDR14F/iad+corporate+copy2.png IBM Pervasive Computing & Lotus Product Design - Internet Appliance Device for IBM Pervasive Computing (2000) Designed the user experience for multiple personas each with their own theme. This is the Corporate User experience. This work was an enormous success. It resulted in a lucrative contract and was presented to the IBM CEO and Board of Directors. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1461835751142-G2EN0O9CT31TJGCC2N9W/iad+grandma.png IBM Pervasive Computing & Lotus Product Design - Internet Appliance Device for IBM Pervasive Computing (2000) This is a sample of the "Granny" theme and experience. It is the simplified experience for our novice user (vs. our corporate user) also created in 2000. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1461835753610-5MXD3MKUUSGDDDTVSUYH/iad+pc+co.png IBM Pervasive Computing & Lotus Product Design - Internet Applicance Device for the IBM PC Company (early 2000) Designed a rich, user experience for an early tablet, type device. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1461836026339-YMYSVVDWZ7E1LRXVAFI8/siemens.png IBM Pervasive Computing & Lotus Product Design - Siemens web presence (~1999) This is an example of a web presence and its navigation I designed for an IBM Customer while working with our Consulting team (IBM Global Business Services). https://lisa-eichorn.com/ibm-counter-fraud-management daily 0.75 2019-12-08 https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1465597418604-JI3D0Y7ZJAWT6VBVNYLA/hello+allyson+on+comp2.jpg IBM Counter Fraud Management https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1465597418604-JI3D0Y7ZJAWT6VBVNYLA/hello+allyson+on+comp2.jpg IBM Counter Fraud Management https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1466445529690-N088PQUJYKNIEUWC12KA/cfm+history.png IBM Counter Fraud Management - IBM Counter Fraud Management (CFM) from V1 to V2. Challenge Severe technology constraints and design resistant organization. Role As IBM Design Lead, I championed the user. Collaborated with Product Management and Development across geographically distributed, international teams to rehabilitate existing complex enterprise software solution and design next generation UX (v2.0). Converted organization to use Design Thinking framework, architected experience, developed wireframes, conducted and directed user research, storyboards, mock-ups, directed UX and visual design and provided project management for design team. Accomplishments - Developed and delivered a roadmap to incrementally improve the design across v1.x releases. - Spearheaded major redesign released in V2.0. - Converted organization to Design Thinking framework. - Multiple, multi-million dollar contracts signed. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1466445831369-AXO233OATK1SNKBV36J8/supervisor+inbasket+sel.png IBM Counter Fraud Management - Alerts' In-basket The user's objective is to make a determination of suspected fraud in seconds. The risk score, the most critical factor in making this decision, is prominently displayed to be consumed at a glance. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1481790407319-L62ZLYEU87CA5T9WEBZ3/create+case.jpg IBM Counter Fraud Management - Create Case / Alert The user can quickly create a new case / alert, like when a customer calls to report fraudulent activity, by selecting an icon in the upper right corner of the in-basket. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1465832650338-507P7928OWX9JYYTEPCA/screen+top3.png IBM Counter Fraud Management - CFM high fidelity mock-up - Alert Details Once our user selects an alert / case to investigate, they arrive at the alert details screen. The analytics provides all relevant information associated to the alert. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1469680124364-YK7YKM2P1BXHWJQND7O8/cfm-triage-analyst-map-and-timeline.jpg IBM Counter Fraud Management - Geospatial data and timeline A competitive differentiator in CFM 2.0 was delivering data visualizations, as in this alert details. Users can now quickly see patterns and relationships easier than if its just data points in a table. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1465603126465-T2J9S3JPDG69CV0TATU4/map+on+ipad2.jpg IBM Counter Fraud Management - Responsive design Although our customers were not ready to go mobile, our solutions was! The solution was a responsive design. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1469680118697-AY2ND9R1SHXHAFHRB0BN/cfm-triage-analyst-network-diagram-many-nodes-expanded.jpg IBM Counter Fraud Management - Relationship Diagram In addition to displaying information on timelines and maps, we delivered the ability to see relationship of objects, events and any available data point. Each node expands to reveal more information visually in ths early version.   https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1481797051477-W30ZJR5JCMNNEZAMZNUH/Exec-Dashboard-loss-dropdown.png IBM Counter Fraud Management - Executive Dashboard Concept Executive users had unique and specific CFM needs. They quickly need to understand the state of their fraud organization. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1481796762987-VOK4H7FN81ASH8HXRW0H/Exec-Dashboard-investigations.png IBM Counter Fraud Management - Executive Dashboard Concept Another dashboard view for the executive. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1464938849010-BM32QVSSSOMK4G006YFE/fep4+alert+triage.jpg IBM Counter Fraud Management https://lisa-eichorn.com/ibm-partnerworld daily 0.75 2016-12-15 https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1465798272449-TJKNBIET0M3KSZ8HCNHD/system+on+comp+front.jpg IBM PartnerWorld - IBM PartnerWorld https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1465798272449-TJKNBIET0M3KSZ8HCNHD/system+on+comp+front.jpg IBM PartnerWorld - IBM PartnerWorld https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1465140949120-ISMU8WTZZAQPH2AGYM0H/system+page+current.png IBM PartnerWorld - IBM PartnerWorld Business Partners are critical to IBM's success. PartnerWorld is the expansive web presence that supports their needs. Through this channel enablement materials to assist Partners with marketing, selling, technical and training on IBM technologies are delivered. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1465589853413-X19N88J4D7AQ0E0QEZSO/multiple+system+pages3.jpg IBM PartnerWorld - PartnerWorld Design Consistency is important to our Business Partners looking for brand family information, technical specifications, education materials or announcement letters. In addition to adhering to design, content and branding standards I drove significant improvements into the standards and experience, such as modernizing search, navigation and going mobile, provided leadership to the development team and partnered with the Knowledge team that drove content generation. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1465140950706-LC8OD9RB8VXJ03TAXXLQ/storwize+family.png IBM PartnerWorld - Storwize Brand Family https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1465140950029-F8F2X2C8R46HCV88G9EQ/smarter+storage.png IBM PartnerWorld - Smarter Storage for Smarter Computing Smarter Storage for Smarter Computing is another example of new web presence created with unique content to support the needs of our Business Partners. My overall work on the Systems and Technology Groups web presence resulted in being designated as the best of, not only IBM's Partner experience, but of our competitors according to multiple external consultant studies. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1465595492487-QARLDUS9YZ49YF2O6UBA/three+search+screens.jpg IBM PartnerWorld - PartnerWorld Search Drove a new search design for PartnerWorld to address modern needs and expectations of our users. Collaborated with broader PW design team and development to Improve accuracy, ease of use and enable saving searches and suggested results. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1465140947416-5PAEPIJO8ETZ7KWP8POR/puresystems+copy.png IBM PartnerWorld - IBM PureSystems I led the design, creation and implementation of the first cross-divisional, IBM branded product family - the most complicated PartnerWorld announcement ever. This was a very large team, encompassing members from all divisions in IBM, working to launch a new, worldwide web presence with new content for new products at the stroke of midnight in 17 languages. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1481793777163-7KSCBUI1NHM68T4ATWK2/puresystems+map.png IBM PartnerWorld - PureSystems Topology Generated PureSystems topology to communicate all of its touchpoints and ensure proper linkages were developed in the backend. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1465140950895-W6LDCWKNJZ0VVGSSL7YE/pdp+overview.png IBM PartnerWorld - Power Development Platform Business Partners were enabled to access to IBM's big systems virtually (Think Mainframes) at no cost. This cloud based solution was an important benefit to many thousands of Business Partners, especially the Mom and Pop shops designing and developing on an IBM Platform. I led the design and development team to delivering its new web presence and reservation system. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1465140947370-F2ZWK97GFK8AUTN5PL43/puresystems+map.png IBM PartnerWorld - PureSystems Announcement Impact This topology was used to communicate the breadth of the PureSystems announcement on PW and the linkages that had to be created. Each component represents an entire web presence in itself. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1465592556033-7BA732A47IOO46JW25CG/system+z+two+screens.jpg IBM PartnerWorld - System zEnterprise The PartnerWorld web presence provides a customized experience for IBM Express, Advanced and Premier level Business Partners. In addition, it provides public content for our non-Business Partners. Displaying the appropriate, entitled content for authenticated, specific users, use cases and depending on country, locales and languages required a complex back-end. This zEnterprise example demonstrates some of those differences. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1465597009379-O9X7MFLO5DMV5GS8TWNQ/pw+title.png IBM PartnerWorld - PartnerWorld https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1465785630459-JVUXDNYHA8ZVT86TOTSE/system+z+on+macbook.jpg IBM PartnerWorld https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1465775320714-SZD9B8ZWGPHBRNL79SAP/web+sys+z+on+ipad2.jpg IBM PartnerWorld https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1465588816631-WURCF8QTZAKGRL0E7RHH/multiple+system+pages.jpg IBM PartnerWorld https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1465585621731-PQU08STECNAVDPMTARBS/new+inbasket+on+comp.jpg IBM PartnerWorld https://lisa-eichorn.com/process-work daily 0.75 2016-12-15 https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1465600294848-ACC6I6NM9M96ERX0CBRW/DSC_0349.jpg design process https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1465600294848-ACC6I6NM9M96ERX0CBRW/DSC_0349.jpg design process https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1464901470595-JWX3WQVDBMLG64NT62JS/lisa+presenting+at+dtw2.jpg design process - Design Thinking User outcomes, constant iteration and diverse, collaborative teams are key to Design Thinking. Here, the results of my team's design activity are being "Played back". https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1464901014166-1U9W43ULEBC5VR2JXS7K/post+it+storyboard.jpg design process - Storyboarding with sticky notes Empathy maps, journey maps, as-is scenarios, pain points' maps, feasibility charts, to-be scenario maps, etc. are all part of the process. Here's a sample of a product's initial story board for one Design Hill. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1464895176618-4MAUAWYI6ZC2MUV5P3KO/Untitled-1_0003_Layer-1.png design process - Personas The refined personas have been researched, designed and documented. The results are played back with our design, development, offering management and Sponsored Users (Design Partners) to ensure alignment. This is a sample of the personas we were designing for along with a few highlights. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1465793335334-IZXXZ5J9DBO00ID4JIZR/Untitled-1_0002_Layer-2.png design process - Design Hill This sample exemplifies the Design Hill defined for one of three personas that were the focus of a product's release. The Hill identifies the Who, What, WOW and keeps the team aligned and ontrack to design and develop only those items that support the Hill. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1464895470858-48PX0B5HA6G8HRBQ1UJO/IMG_20160521_1549522.jpg design process - Ideation Sketches are used to quickly work through design concepts and share ideas with the team. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1481821254320-VVBN0DN17A2XA1AR7G6C/wireframe+base.png design process - Wireframe sample Quickly convey the information hierarchy and components on a base alert / case details page (with component identifiication). https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1464898403324-MTBZBVHYRS5BZ9V17LPN/design+concept+1+with+map.png design process - Card design with geospatial data This example is a refined wireframe of a new design concept. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1464898402237-P6Z2443G4QO8BWGJ7HPI/concept+8+card+details+copy.png design process - Design exploration with expanded, fliped card https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1464895008948-3299SFBL9LB0MV1C7K8B/CFM+reimagined4.png design process - High Fidelity Mock-up This high fidelity mock-up conveys the details of the UX design, including the information to be displayed, above and below the fold. At this point, the visual design is a work in progress. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1464895177514-MXASU0YYWUY0KM7A21H0/Untitled-1_0001_Layer-3.png design process - Design Playback Communicating a design is critical to the team's success. As part of the iterative, Design Thinking framework, and with our users front and center, designs are "played back". These reviews provide an opportunity to share new or revised designs, show design and development progress and gain feedback. Participants include Design, Development, Offering Management, Executives and Sponsored Users (Customers). https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1464893018193-4XHSWP4A3QWOY6MKXZLV/lisa+presenting+at+dtw2.jpg design process - The Empathy Map Presenting the results of our team's design activity to define our persona's empathy map in our IBM Design Thinking workshop. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1464886122193-DJXU1889YMDZK98A7I61/IMG_20150610_121822.jpg design process https://lisa-eichorn.com/citrix daily 0.75 2018-03-08 https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1520518651707-O9UFTQVI4PED03HW0SAC/UX+Design+Spec+-+DOTI+v3+%282%29_Page_006.png Citrix - Citrix Digital Online Transaction Interface (DOTI) DOTI is a new enterprise web application that enables distributors, business partners, and customers to quote and transact Citrix products and support. Extensive user research was conducted with multiple user types in the Americas, Europe Middle East and Africa and Asia Pacific geographies to inform design decisions throughout DOTI's iterative design and development process. This is one sample of many personas generated to create empathy, educate and align our business, development and design teams on the needs of the end user. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1520518651707-O9UFTQVI4PED03HW0SAC/UX+Design+Spec+-+DOTI+v3+%282%29_Page_006.png Citrix - Citrix Digital Online Transaction Interface (DOTI) DOTI is a new enterprise web application that enables distributors, business partners, and customers to quote and transact Citrix products and support. Extensive user research was conducted with multiple user types in the Americas, Europe Middle East and Africa and Asia Pacific geographies to inform design decisions throughout DOTI's iterative design and development process. This is one sample of many personas generated to create empathy, educate and align our business, development and design teams on the needs of the end user. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1520519343620-EVSPIEBBM9XCTZOAQGBU/IMG_20170404_1440455+copy.jpg Citrix - DOTI and CPQ Design Thinking Workshop Multiple workshops were conducted with users to understand their current process, pain points, needs, wants, ideas and ultimately a "to-be scenario". This was from one of our CPQ workshops. CPQ is an internal configure, price, quote application used by our renewal sales representatives globally. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1520518651050-5H09D759RN7U4U5CK0Z2/UX+Design+Spec+-+DOTI+v3+%282%29_Page_010.png Citrix - DOTI User Flow This user flow was used to communicate and align the team on the high level experience we were going to build. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1520518651609-R8Z92BJC5Z854SA55XN8/UX+Design+Spec+-+DOTI+v3+%282%29_Page_014.png Citrix - DOTI: Business Partner Experience Patti, our business partner, arrives at her dashboard. She wants to look at a list of her Customers and makes a selection from the left navigation. (Outlined in red for quick reference. Note: The red outlines do not appear in the actual user interface.) https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1520518652084-8IHRDJ77GYMC4QOVFJ7O/UX+Design+Spec+-+DOTI+v3+%282%29_Page_015.png Citrix - DOTI: Business Partner Experience Patti then sees a list of her Customers (This screen has duplicated place holder text) and she selects A1A Cars. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1520518652176-1DFFTCU4PKYQ5QP4RBEV/UX+Design+Spec+-+DOTI+v3+%282%29_Page_016.png Citrix - DOTI: Business Partner Experience When Patti arrives at A1A Cars, she sees a lit of quotes that have already been created. Her Favorite quote is has a solid green star icon and the row is highlighted. Today she wants to create a new quote, so she selects the button in the upper right corner. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1520518652690-FBDEOS54TU5GR2Y794C6/UX+Design+Spec+-+DOTI+v3+%282%29_Page_017.png Citrix - DOTI: Business Partner Experience Patti's customer wants to renew their current assets. As a result, she reviews the list and decides no updates are needed and selects Next. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1520518652855-7F8671SHIXWR06V44OSY/UX+Design+Spec+-+DOTI+v3+%282%29_Page_018.png Citrix - DOTI: Business Partner Experience Patti arrives at a list of hardware assets and sees that two of them are expired and additional action is needed in order to remain compliant with the program rules. She makes the needed adjustments and proceeds by selecting Next. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1520518653101-X7ANYV1WUOY2X1LDB87O/UX+Design+Spec+-+DOTI+v3+%282%29_Page_019.png Citrix - DOTI: Business Partner Experience Next, the pricing information is displayed for Patti and she selects Finalize. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1520518653192-WQ1TQGPIZP7GG9JCKV2L/UX+Design+Spec+-+DOTI+v3+%282%29_Page_020.png Citrix - DOTI: Business Partner Experience The quote has been created and is ready and Patti can now share it with her customer. What use to take Patti hours to complete, she just did in a few minutes enabling her to spend more time with her customer. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1520518720923-HU0922GSTSZKUUB5NV9I/UX+Design+Spec+-+DOTI+v3+%282%29_Page_054.png Citrix - DOTI: Distributor Experience The new DOTI experience allows authenticated users to transact orders without having to contact Citrix, as seen in this example. The information displayed is dynamically displayed based on program rules, geography rules and user type. This makes Daniel, the distributor, very happy. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1520518772145-066JSX9HT405EOGGIDMO/UX+Design+Spec+-+DOTI+v3+%282%29_Page_058.png Citrix - DOTI Design Specification: Distributor Experience This example from our design specification, highlights some of the navigation. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1520518831807-JW1NJ0J9QTNXHEDG6OKA/UX+Design+Spec+-+DOTI+v3+%282%29_Page_082.png Citrix - DOTI: Design Specification https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1520518885976-LGM8WRTPRYGQGB990R59/UX+Design+Spec+-+DOTI+v3+%282%29_Page_097.png Citrix - DOTI: Design Specification https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1520520168912-YRTRT3US08SNWGJO0JC4/Asset+catalog+v3+-+SW+Copy+2+copy.png Citrix - DOTI: Design Concept This design concept improves upon the recently deployed DOTI user experience. The breadcrumb and button hierarchy and design have been updated.     https://lisa-eichorn.com/new-gallery-2 daily 0.75 2020-05-20 https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1588765227186-2XKUAK5PO5R8QMLOCO86/ML-lightware%2C+lightpack%2C+control.png Magic Leap - Magic Leap 1 This innovative system delivers the performance of a laptop computer in a device that’s light enough to wear every day. The Designers and Engineers created the experiences on the Lightwear (goggles) and using the computing power in the Lightpack. The Control is an input mechanism used to interact with the experiences created with light in the users’ environment. As the Design Program Manager, I worked with the design, engineering and product management teams to understand requirements and then craft a plan to ensure quality designs were delivered on time, met release requirements, were technically feasible to implement and ensured designs were implemented as specified. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1588765227186-2XKUAK5PO5R8QMLOCO86/ML-lightware%2C+lightpack%2C+control.png Magic Leap - Magic Leap 1 This innovative system delivers the performance of a laptop computer in a device that’s light enough to wear every day. The Designers and Engineers created the experiences on the Lightwear (goggles) and using the computing power in the Lightpack. The Control is an input mechanism used to interact with the experiences created with light in the users’ environment. As the Design Program Manager, I worked with the design, engineering and product management teams to understand requirements and then craft a plan to ensure quality designs were delivered on time, met release requirements, were technically feasible to implement and ensured designs were implemented as specified. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1588762168099-THZ3JR6MW8GPMK1H8T6K/ml+spotify.jpg Magic Leap https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1588764484487-6KGPHENY33K0NCXRQ85M/Pasted+Graphic.png Magic Leap https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1588764319508-BKLZJ09NYZQ9QJKZQISQ/ML-Dr+G+1.png Magic Leap https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1588766179502-ALWP803FDFTXUTAPRBAX/lumin3-desktop.jpeg Magic Leap https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1588763494477-C92GK595Y267ID7I0BW5/ML-Spotify.png Magic Leap https://lisa-eichorn.com/testimonials daily 0.75 2020-05-06 https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1464880683900-8R6O9X7W93XK6D5K7TO0/marita+letter+v3-1.jpg Testimonials https://lisa-eichorn.com/resume-1 daily 0.75 2021-12-15 https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1465285769680-QHMZJ23OZA10QUZDQ15N/lisa+in+winwood+cropped4.jpg Resume https://lisa-eichorn.com/contact-2 daily 0.75 2016-12-15 https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1465284589458-WOH52YDH4VT8WIR0WKWZ/lisa+in+winwood+with+elephant+cropped.jpg Contact https://lisa-eichorn.com/awards daily 0.75 2020-05-06 https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1520568496929-7NQAUSATKN9MPNZF7O3K/awards+in+office.jpg Awards https://lisa-eichorn.com/updated-portfolio daily 0.75 2021-12-15 https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1520522954455-48FNAQ6OLLE6P4NKZQT0/Asset+catalog+v3+-+SW+Copy+2+copy.png Portfolio & Process https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1481770242482-1X9XNNEYGNL9UQKWE4NP/multiple+system+pages.jpg Portfolio & Process https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1481769709133-YRV49R8Y7WLZ4H7V9H9E/inbasket+on+comp+wh+800.jpg Portfolio & Process https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/ea54614a-4032-40c4-9d07-5bd5b2f90197/kli+logo+x.jpg Portfolio & Process - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1481825733407-KYPE8WVDGAN6MELZK32C/IMG_20160521_1550540.jpg Portfolio & Process https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1588761557736-NNM61B3NE0J7TX1N7YMU/magic-leap-one.jpg Portfolio & Process https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1481771399480-RU8XMZWBNMNBAIR29K7V/notes+icons+master+detail.png Portfolio & Process https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1481771435673-P9KIGQQ7M3WTXDW73JQ5/fluff+v2.jpg Portfolio & Process https://lisa-eichorn.com/meet-lisa daily 0.75 2021-12-15 https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1481824188651-S4LLD55JLYU7Z863A1LN/lisa+in+wynwood+with+elephant+cropped+copy.jpg Hello! https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1481824237319-F20490P696C1DL31K8IK/fluff+v2.jpg Hello! https://lisa-eichorn.com/introduction daily 0.75 2020-05-21 https://images.squarespace-cdn.com/content/v1/5304467de4b00959e15165ed/1588713511890-7KPL728JS4ZZUHE5A6ZT/fluff.jpg Welcome!